Programme Administrator

About Dalkia UK and Dalkia Energy Services

Dalkia UK is one of the UK’s leading technical and energy services providers, at the forefront of delivering net zero solutions to a wide range of clients in private and public sector across the UK.

With a talented workforce of over 4,000 people, Dalkia UK rises to the challenges of today’s world to create a sustainable, prosperous, resilient society and a Net Zero UK. Dalkia is committed to building quality relationships to drive long term value for our clients through innovative solutions and services.

Dalkia UK delivers a wide range of energy, engineering and facilities services, as well as specialist services in systems integration, fire & safety systems and critically controlled environments.

At Dalkia Energy Services, we develop, deliver, and operate sustainable energy services and solutions to help the transition into an effective Net Zero future. Our solutions are tailored to specific needs and result in significant cost savings, improved efficiency, resilience, and a healthier environment.

Role Overview 

The Programme Administrator is responsible for liaising between different stakeholders involved in specific projects and providing a wide range of administrative support to all teams within the Regional team. The successful candidate will join meetings of the core team from planning to delivery, to evaluation, fostering cross-team collaboration to help project team members complete project tasks and produce deliverables.

Key Responsibilities & Accountabilities 

• Assist in the development and upkeep of project management documents such as risk registers, project schedules, scope statements and project plans, to enforce at all levels to ensure adherence to processes and governance.
• Execute project management administrative duties including record keeping and saving files to project SharePoint locations, enforcement of processes and governance throughout the project lifecycle.
• Meeting with project clients to assess their needs and define and document project requirements, acceptance criteria and project timelines.
• Coordinate the allocation of project resources to ensure the project team has what is needed at the right time, and ensuring actions are assigned, tracked and escalated.
• Schedule stakeholder meetings, recording meeting minutes, document, generate reports and assign tasks to team members and help them understand what is expected from them in terms of project milestones and deliverables.
• Be the liaison and escalation between the project team and project clients throughout the project life cycle.
• Assist in the monitoring of project progress and team members’ performance and provide updates to project stakeholders.
• Support completion of Project Diaries and Weekly Client Reports.
• Scanning and filing of hard copy site documentation, including QSHE documentation and reporting.

The above list is not exhaustive and can change due to business requirements. 

Knowledge, Skills, Education & Experience  

• A positive, helpful and flexible attitude; you need to be able to adapt to last minute changes and work in a fast-paced environment.
• Time management skills and the ability to work under pressure and to tight deadlines.
• Competency with Microsoft Office systems including Microsoft Word and Excel are essential.