Terms Of Use

1 About our terms

1.1 These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Dalkia (we, us or our) and you, the person accessing or using the Site (you or your).

1.2 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

2 About us

2.1 We are Dalkia (trading as Dalkia), a company registered in England and Wales under company registration number 6275653. Our registered office is at 1 Old Park Lane, Urmston, Manchester, England, M41 7HA. Our VAT registration number is GB 910 3168 62.

2.2 If you have any questions about the Site, please contact us by filling out and submitting the online form available here https://dalkia.co.uk/contact/

3 Using the site

3.1 We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.2 We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact form available at https://dalkia.co.uk/contact/

3.3 We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

3.4 We use reasonable endeavours to protect this Website from computer viruses, worms, and Trojan Horses (Viruses), we do not warrant that the Website is free from such Viruses or anything else which may have a harmful effect on any technology and accept no liability for any damage that may result from the transmission of any Viruses via this Website or via any files which are available for you to download from the Website.

4 Infringing content

If you believe that any content which is distributed or published by the Site is inappropriate, defamatory, or infringing on intellectual property rights, you should contact us immediately using the contact form available at  https://dalkia.co.uk/contact/

5 Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

6 Ownership, use and intellectual property rights

6.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.

6.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents, and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

6.3 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent, or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

7 Submitting information to the site

7.1 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive, or valuable.

7.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

8 Accuracy of information and availability of the site

8.1 We try to make sure that the Site is accurate, up-to-date, and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

8.2 We may suspend or terminate access or operation of the Site at any time as we see fit.

8.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services, and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

8.4 While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

9 Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products, or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

10 Limitation on our liability

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

10.1.1 losses that were not foreseeable to you and us when these Terms were formed;

10.1.2 losses that were not caused by any breach on our part;

10.1.3 business losses; and

10.1.4 losses to non-consumers.

11 Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion, or accident; or epidemics or pandemics.

12 Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

13 Variation

13.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 13.

13.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

14 Severability

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

15 Rights and Law

15.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

15.2 The interpretation, construction, effect, and enforceability of these terms shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

15.3 These terms and conditions (as amended from time to time) constitute the entire agreement between you and Dalkia concerning your use of this Site and supersede any previous arrangement, agreement, undertaking or proposal, written or oral between you and Dalkia in relation to such matters.