Regional Engineering Manager

Dalkia have an opportunity for a Regional Engineering Manager to join their Facilities Management team for our London EDF offices.

Job Overview

Based in London the Position of REM, is to be based within the EDF contract, primarily from the EDF London sites.

The REM will act as a key focal point for client and technical interactions on site and be involved in both tactical planning and day-to-day operational delivery of the contracted services, remaining accountable for the management of Health and Safety at all times.

The success of this role and the supporting roles is underpinned by delivering first class customer service and technical expertise to site based employees, visitors and the wider FM delivery team.

To successfully operate all areas of the contracted technical services within your designated demise.

To actively support the FM relationships with users and visitors to the buildings. Enacting and responding to emergency protocols were necessary.

To manage your team of Technicians by example and through effective use of leadership techniques to develop the skills to grow the business. This includes driving service initiatives and securing the support of all the FM teams in the pursuit of Operational Excellence.

To actively support and adopt best practice across all operations within the contract. To be an ambassador for first class technical service.

To ensure a focussed approach to all compliance based requirements with a sense of true ownership and determination. Demonstrable results-focussed approach a necessity.

Responsibilities

Manage all aspects of Health & Safety on site in accordance with legislation and Imtech/Customer policies, while ensuring team works to Guiding Principles at all times.
Carry out daily Setting to work for direct reports
Direct Line management of 3 electrical technicians and 1 Fabric Technician
Manage all aspects of the delivery for Landlords building shutdowns outside of normal working hours as required including booking in of any required specialist sub-contractors and planning of attendance of the Dalkia engineering team, method statements, safe systems of works and switching schedules if required.
Manage all aspects of Technical/compliance for all sites within the remit by utilising Dalkia’s CAFM system, Aurora.
Undertake training to become an AP/LV and any training required to carry out the role including working at height.
Work alongside the Dalkia EDF Contract support team to forward plan for all out of hours PPMs.
Ensure first class service is delivered to any person who works in or visits the buildings; understand and pro-actively improve the contractual KPIs.
Develop and encourage technical team members who all deliver excellent service alongside their daily duties. Lead by example and be considered as a figurehead of trust and integrity amongst the team.
Propose ideas for cost control and profit generation. Management of compliance, PPM & reactive work
Anticipate resource shortages in labour materials and plant and plan/schedule to avoid issues arising. Always think ahead with a strategic mind-set.
Invest time with work stream leaders encouraging open communication through the contribution of ideas and views
Promote teamwork and networking between all work streams through the Dalkia values
Managing and coordinating work of contractors and in-house teams;
Investigating availability and suitability of options for alternative service delivery options;
Directing and planning sub-contracted work ensuring value for money, compliance and H&S are adhered to at all times
Planning best allocation and utilisation team resources for day-to-day service delivery;
Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
Ensuring all customers, staff and contractors meet Health & Safety rules for site;
Using reporting and team briefs to demonstrate and disseminate achievement of agreed service levels and other materials.
Ensure that all administrative duties are being upheld to support the function.
Attend regular customer / in-house meetings and conference calls providing relevant and informative communication and input;
Manage and Co-ordinate operations, ensuring we deliver outstanding results
Act as single point of contact for allocated buildings, managing escalations and customers, suppliers and colleagues to ensure a seamless service delivery
Implement effective Maintenance Plans through the deployment of people, contractors, equipment, systems and materials.
Actively monitor and manage the performance of Contracted Services to ensure Service Delivery is effective
Employ effective communication and influencing skills to enable an effective change management with stakeholders at all levels who may hold differing and contentious views.
Identify, own and resolve local customer service issues, driving service improvements and exercising good judgement.
Lead as the expert; managing effective working relationships with the appropriate stakeholders
To be fully aware of and adhere to Health and Safety and Fire procedures
Manage and control incidents (e.g. business continuity, environmental impact) owning timely and appropriate communication through to Regional Account Manager. Producing effective Property Incident reports and managing associated actions through to completion. (See Emergency Preparedness & Response process and incident investigation process)
Assist for HR requirements and meetings
In conjunction with HR and the Regional Account Manager implement effective people management and development plans for the front line delivery colleagues to ensure the operation is resourced with talented, motivated colleagues who meet Service Delivery requirements.

Person Specification

Essential Requirements

Experience within the technical FM sector at similar level, managing delivery, teams, individual and client relationships leading by example at all times.
Minimum of C&G Part 2 in electrical systems
Basic knowledge of A/C/refrigeration systems including critical environments ( Comms Rooms )
Able to communicate at all levels
Demonstrable experience of managing governance and compliance functions
Core H&S certification and experience and lead from the front with H&S being at the forefront of every task
The ability to multitask and prioritise your workload
Confident decision making
Teamwork skills and the ability to lead and motivate others
Excellent IT skills
A practical, flexible and innovative approach to work and travel
Operational, tactical and strategic planning skills

Key Accountabilities

People First

Participate in Health & Safety Codes of Safe Working and other Environmental issues to ensure total compliance with Imtech Inviron Health, Safety and Environmental Policy
Demonstrate safe practices of working and challenge any unsafe behaviors
Monitor (Manage) Safety Performance of work activities under their control, and take appropriate and timely action to control risks, escalate issues as required and promote positive Safety Behaviors to all Stakeholders
Effectively manage building Compliance activities for the building responsible for, ensuring inspections and remedial activity takes place in line with company policies and standards
Demonstrate Health & Safety Leadership behaviors to continually develop our Safety Culture, ensuring all our employees and those we serve go home safe every day

Better Every Day

Make recommendations on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery etc.
Working collaborating as a team to deliver an very improving service
Manage the skills profile, training and competency framework of front line colleagues
Instill a culture of Continuous improvement within the in-house team to ensure the effectiveness and efficiency of Service Delivery

Trusted Partners

Our clients have to know they can rely on us and we should continuously work on building great relationships
Deliver a right first time service in line with contractual requirements
Be flexible to allow us to meet the changing needs of the client
Taking Responsibility – Making a positive difference
Being responsible employees, customers and people is also very important, we have the opportunity to make a positive difference for our immediate, and the wider, environment through our actions
Act responsible and be respected and trusted to deliver the service
Demonstrate behaviors in line with the guiding principles
Manage the local delivery to agreed standards to ensure Imtech Inviron is seen as a trusted partner

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.