Regional Facilities Manager

Dalkia have an opportunity for a Regional Facilities Manager to oversee our EDF offices based across London and the South-East. This is a fantastic opportunity to join a prestigious organisation at an exciting period of growth.

Overview:

The Regional Facilities Manager will lead a customer-focused Facilities Management team, ensuring the delivery of the full spectrum of FM services in line with client, financial, and commercial requirements. This role requires strong leadership, financial acumen, and a commitment to safety, service excellence, and continuous improvement.

Main Responsibilities:

• Health & Safety Leadership
• Champion a “safety first” culture across all FM operations.
• Ensure compliance with all Health, Safety and Environmental policies, codes of safe working, and statutory requirements.
• Proactively identify and challenge unsafe behaviours and promote safe working practices.

Operational Management

• Oversee delivery of technical and non-technical FM services across client sites.
• Drive service excellence, ensuring consistent adherence to contractual KPI and SLA requirements.
• Implement and monitor continuous improvement initiatives to enhance efficiency, quality, and cost-effectiveness.
• Client & Stakeholder Engagement
• Build and maintain strong client relationships, acting as the key point of contact for all FM-related matters.
• Ensure high levels of client satisfaction through effective communication, responsiveness, and service delivery.
• Collaborate cross-functionally to support broader business and client objectives.
• Financial & Commercial Management
• Manage and control an FM budget of approximately £xm.
• Monitor and report on WIP, debt, margin, cost control, and P&L performance.
• Deliver services within agreed financial parameters, ensuring commercial targets are consistently achieved.

Team Leadership & Development

• Lead, motivate, and empower a diverse FM team, fostering a culture of accountability, collaboration, and continuous learning.
• Provide coaching and development to enhance team capabilities and succession planning.

Embed an outstanding customer service culture within the team.

Project Management

• Lead FM-related projects from initiation through to delivery, ensuring alignment with client and business requirements.
• Monitor project performance, budgets, and timelines to ensure successful outcomes.

Person Specification

• Skills and Competencies
• Strong leadership and strategic capability.
• Excellent communication and interpersonal skills.
• High level of customer service orientation.
• Analytical problem-solving with sound decision-making ability.
• Commercial awareness and financial acumen.

Experience

• Proven experience leading technical and customer service teams in FM.
• Demonstrable success in driving client satisfaction and delivering operational improvements.
• Track record of managing budgets of £xm+ and achieving commercial targets.
• Strong experience managing KPI/SLA performance
• Facilities management (technical and non-technical services).
• Financial management (WIP, debt, margin, P&L).
• Health & Safety practices and compliance.
• People management and stakeholder engagement.
• Project management principles and delivery

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.