Scheduler

We have a permanent opportunity here at Dalkia UK for a Scheduler to join our Customer Service Centre in Manchester. Our office is based in Trafford Park, Manchester.

The purpose of this role is to provide efficient scheduling and administrative support to ensure the smooth running of the Facilities Contracts.

The Role

• Provide a single point of contact for technical staff, support staff and management with regards to planning and completion of PPM Reactive Maintenance based work orders.
• Prioritise and issue both PPM and Reactive Maintenance Work Orders, assigning to appropriate resource using CAFM systems
• Follow quality assurance procedures and protocols as advised by line manager
• Raise Purchase Orders for both internal and external resources to effectively manage the workload, including subcontractors, and suppliers of materials and equipment Prioritise workload in a predetermined category as defined within the Help Desk Operating Procedures.
• Liaise with Mobile Technicians and site based Caretakers/FM’s to plan and manage workload and maintaining records accordingly.
• Ensure all records and reports are received post work completion, chasing as required and file in manner advised by Line Manager and in line with agreed procedures.
• Monitor Reactive Tasks for assigned contracts, providing update reports as directed
• Utilise the Remedial Events tracker ensuring correct input and closure of events providing reports as directed by line manager.
• Utilise dashboard reports for effective jeopardy management
• Effectively plan works to ensure SLA’s and KPI’s are met, escalating high risk items in line with guidance documents and agreed procedures.
• Undertake day to day administration in association with the Help Desk Facility and as directed by the Customer Services Team Leader
• Act as a central source of information dealing directly with customer queries and planning.
• Undertake and follow-up actions needed to resolve situational circumstances for which you have been pre-authorised to undertake.
• Liaise with Operational Management team to ensure effective communications through the delivery process.
• Liaise with 3^rd Party Service Providers to ensure effective communications through the delivery process.
• Understand and participate in the Commercial Process as part of Work Order delivery.
• Be responsible over both Aurora and Concept CAFM Systems
• Act as Lead Contact for Contract regarding Planning and CCSC functions
• Provide and Assist with Training of new Schedulers and contract Support

Hours of Work

• Monday to Friday, 8am – 5pm 40 hours per week

Benefits

• 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
• Private Medical Insurance Single Cover on completion of 12 month’ service, with the opportunity to pay for additional cover for partner/dependants
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
• Access to wellbeing programmes
• Company Sick Pay
• Employee recognition programmes which reward exceptional achievements
• Employee Referral bonus with generous bonuses for ‘referring a friend’
• The opportunity to use one working day per year volunteering to help the local community
• Employee Assistance Programme – free, confidential 24/7 365 support on all lifestyle matters

Qualifications and Experience Required

The knowledge, skills, qualifications and experience relevant to the position are:

Essential

• GCSE (or ‘O’ Level equivalent) passes in Maths and English or recognised equivalent;
• A typing speed of at least 50 words per minute (wpm);
• Experience in a similar role with a background in Facilities Management administration; and
• Competent knowledge of CAFM and associated systems
• Proven track record of working towards SLA’s/KPI’s
• Previous experience in labour resource planning and/or building engineering systems

Desirable

• ‘A’ Level passes or recognised equivalent;
• Experience with computerised Planned Preventative Maintenance (PPM) systems and procedures;

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you

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