Technical Supervisor

Dalkia have an opportunity for a Technical Supervisor to join their growing facilities management team, working across the facilities at Sizewell C.

General Overview

As a Technical Supervisor at Dalkia, you will be responsible for the supervision and overseeing the maintenance of various disciplines which could include but are not limited to HV, LV, Gas, F Gas and/or pressure systems as appropriate for the role within our clients’ facilities.
Reporting to the Technical Manager, you will ensure compliance with industry standards, safety regulations and Dalkia Safety Rules while contributing to the overall efficiency and reliability of our operations. You will provide technical guidance, liaise professionally with various stakeholders and clients. Ensure a positive Health and Safety environment and safe systems of work are maintained across all contracts via site visits and auditing. Reviewing Dalkia Safety Rules, and Procedures, site SOPs, EOPs and assisting in creating site Scenario Training exercises.

Experience

• Previous supervision on technical facilities maintenance.
• Assist with client audits against KPI’s / SLA’s including statutory compliance.
• Develop and maintain a collaborative relationship with site teams and the client.
• Drive and embed an outstanding compliance and health and safety culture.
• Provide an innovative approach to efficiency measures / improvements.

Competencies

• Supervising People – Takes technical responsibility when visiting site. Provides others with clear and achievable direction. Deals with people and situations confidently, assertively and fairly.
• Personal Development – Identify areas for continuous personal development to improve effectiveness
• Developing People – Takes ownership, encourages and helps others to develop themselves through training development plans and technical appointments.
• Persuading and Influencing – Persuades, influences and listens to others, using technical knowledge, experience, reason and co-operation to reach agreement. Reaches successful outcomes by adapting ones’ communication technique to individuals or audiences.
• Planning and Delivering – Delivers brilliantly on promises. Plans and supervises activities audits and resources to maximise performance.
• Integrity – Acts with integrity always, follows rules laid down for their work and deliver on promises. Always puts safety first.

Knowledge

• Demonstrates a high level of technical knowledge of building services.
• Good understanding of health and safety management
• High level understanding of statutory compliance
• Good understanding of how to manage projects
• High level understanding of relevant market and industry
• IT literate

Key Accountabilities

People First

• Role model the Health & Safety Codes of Safe Working and other Environmental issues to ensure total compliance with Dalkia’s Health, Safety and Environmental Policies
• Champion Safe Systems of Work practices and challenge any unsafe behaviours.
• Ensure mandatory training and certification is in place.
• Performance management including recognising good performance, addressing capability gaps and dealing with training needs issues in a timely manner

Taking Responsibility

• Understand, anticipate and deliver customer requirements.
• Make recommendations on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery etc.
• Work collaboratively as a team to deliver accurate and compliant Safety Rules and Procedures to provide an ever-improving service to Dalkia.

Trusted Partners

• Provide accurate advice and guidance in accordance with industry standards.
• Provide training support to ensure the site teams are experienced and confident in the technical elements of their roles.
• Be flexible to allow us to meet the changing needs of the client. Act responsibly, be respected and trusted to deliver the service.
• Develop employees / teams to deliver and demonstrate good behaviours in line with the guiding principles

Better Together

• Maintain a consistently high standard no matter how big or small the task.
• Provide a high-level customer service and deal with complaints and enquires in a considerate manner.
• Manage the supply chain relationship.
• Support other sectors of the Dalkia Group

Key Measures of Success

• QSHE Key Performance Indicator
• CGA technical audits
• Site compliance scores
• KPI’s / SLA’s
• People Metrics
• Customer Satisfaction
• Degree qualified desirable or 10 years relative experience in a technical role

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.