Mechanical Minor Works Supervisor

Dalkia UK are looking We are looking for a Mechanical Supervisor to join our Minor works team on the Houses of Parliament account.

Purpose of the role:

To Supervise the Mechanical Minor Works to ensure delivery of a high-quality service provision to our client; in line with the contractual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)

Main Responsibilities:

• Contract Delivery: Support the team to meet & exceed the agreed contractual Key Performance Indicators and Service Level Agreements in the delivery of small works, statutory compliance remedial works, and attendance to faults and repair processes.
• Reporting: Ensure all necessary electronic and paper records are completed by the team, and Control all additional costs for items such as overtime, travelling expenses, subsistence and all other variable allowances.
• Contract Opportunities: Understand client’s specific needs and assist in the identification of additional services and opportunities within the existing customer base for added value. Provide quotes in line with this.
• Subcontractors and Suppliers: Monitor, liaise and control all work undertaken by specialist sub-contractors and suppliers. Ensure value for money is being secured from all specialist sub-contractors and suppliers.
• Invoicing: Ensure all chargeable works that are carried out are captured and authorise all their invoices as verification of their performance measurement.
• Customer Service: Deliver exceptional service standards to meet client expectations and ensure all operational difficulties are resolved with the supporting the management team.
• Call Out and Cover: Support the service delivery team by working with colleagues to maintain cover across the division at all times and attend to emergency call-out requests according to the local call-out rota arrangements.
• Helpdesk: Liaise with the schedulers and the helpdesk to ensure the allocation of tasks are
• Communication: Communicate closely, share information and updates regularly to all team members, the client and end users to support the drive for service improvement across the contract.
• QSHE: Comply with a no-compromise approach to Health & Safety regulations and PPE and report any near misses or potential hazards.
• Learning & Development: Providing ongoing development activities to stretch the team and identify specific technical requirements as part of one to ones and PDR’s.
• Any other duties as required / requested by the Contract Manager.
• Please note that this is not an exhaustive list and you may be required to assist the Business with other duties as appropriate.

Hours of Work

• Monday to Friday, 7.30am-4.30pm

Benefits

• Additional earnings available through overtime – if wanted
• 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
• Pension with matched contributions between 6-8%
• Life Assurance
• Private Medical Insurance Single Cover on completion of 12 month’ service, with the opportunity to pay for additional cover for partner/dependants
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
• Access to wellbeing programmes
• Company Sick Pay
• Employee recognition programmes which reward exceptional achievements
• Employee Referral bonus with generous bonuses for ‘referring a friend’
• The opportunity to use one working day per year volunteering to help the local community
• Employee Assistance Programme – free, confidential 24/7 365 support on all lifestyle matters
• Smartphone/ Tablet, uniform, PPE

Qualifications and Experience Required

• Previous similar or relevant experience in the M&E Field
• Commercial/ contract awareness
• Level 3 Qualification in Mechanical Engineering or equivalent.
• First line management experience
• Demonstrable experience in similar customer-facing or service provider role.
• Able to multi-task in a high-pressured environment

At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.