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Training, Development and Labour and Administrator
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Training, Development and Labour and Administrator

Personal Skills

  • Innovative thinking to support the needs of the operations.
  • Ability to verbally communicate at all levels of seniority to build rapport, trust and respect.
  • Resilient and flexible when under pressure and can demonstrate agility in a changing landscape.
  • Motivated to seek out where improvements can be made and implementing these changes

Keen eye for detail and resilient to balance conflicting priorities.

Qualifications
Essential:

§  Previous administration experience essential

§  Proficient in Microsoft packages

§  GCSE qualification or higher in Maths and English

§  Ability to analyse and interpret data

 Desirable:

§  CIPD desirable

§  Previous Learning and Development Experience

§  Previous Labour experience
Roles and Responsibilities

  1. Provide ‘Helpdesk’ service to answer or channel appropriately any first point contacts (whether internal or external) and resolve or escalate as appropriate.  To include: telephone queries, visitors to department, written enquires and reception cover as required.
  2. Ensure that accurate records are kept in line with Data Protection
  3. Undertake any ad hoc projects as directed
  4. Responsible for ensuring that queries/responses are dealt with quickly
  5. Updating and maintaining Training and Development database systems such as Kalidus and electronic  files
  6. Support as and when required to any HR projects in line with agreed annual HR objectives
  7. Continuously review and improve the training and development administration services to ensure we are professional, efficient, business focussed and better than our competitors.
  8. Produce and distribute course joining instructions and evaluation forms for all internal and external course delegates as required.
  9. Manage attendance and drop out figures and report back accordingly.
  10. Manage vetting
  11. Hotel/venue and car bookings

 

 

 

Location
Birmingham
Date of issue
January 15, 2025
Business Unit
Dalkia Engineering
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