Training, Development and Labour and Administrator

§  Previous administration experience essential

§  Proficient in Microsoft packages

§  GCSE qualification or higher in Maths and English

§  Ability to analyse and interpret data

§  CIPD desirable

§  Previous Learning and Development Experience

§  Previous Labour experience

1. Provide ‘Helpdesk’ service to answer or channel appropriately any first point contacts (whether internal or external) and resolve or escalate as appropriate.  To include: telephone queries, visitors to department, written enquires and reception cover as required.
2. Ensure that accurate records are kept in line with Data Protection
3. Undertake any ad hoc projects as directed
4. Responsible for ensuring that queries/responses are dealt with quickly
5. Updating and maintaining Training and Development database systems such as Kalidus and electronic  files
6. Support as and when required to any HR projects in line with agreed annual HR objectives
7. Continuously review and improve the training and development administration services to ensure we are professional, efficient, business focussed and better than our competitors.
8. Produce and distribute course joining instructions and evaluation forms for all internal and external course delegates as required.
9. Manage attendance and drop out figures and report back accordingly.
10. Manage vetting
11. Hotel/venue and car bookings